The COVID-19 pandemic morphed 2020 into an unrecognizable year for the air transport industry. Despite reduced workforces at airports and airlines globally, the per capita mishandled bag rate continued to decline, but plunging passenger numbers and pressure to redesign operations to meet changing travel regulations have posed new challenges.
This year’s report explores these challenges and the innovative ways airlines and airports are addressing them. As in previous years, we have also gathered insight on baggage operations from relevant industry associations.
Download the report to learn more about how the industry has accelerated digitalization projects and opportunities to reimagine ways of handling passengers and their baggage.
Please access the SITA 2021 Baggage IT Insight report here